Privacy Policy

This Privacy and Cookies Policy applies to information that Baulogic, and any parents, subsidiaries and affiliate entities worldwide (individually and collectively referred to herein as “Baulogic”, “we,” “us” or “our sites” or “our Devices”) collects about you on or via baulogic.com (or any subdomain), or one of our other websites, applications or other services (each referred to herein as a “Site,” and collectively, the “Sites”). The purpose of this Policy is to explain how we collect personal information, personal data, personally identifiable information, and/or non-public personal information about you (collectively, “personal data”), why we collect it, and what we do with it.
This Policy covers the use of any of our connected devices and related applications and services (“Devices”). This includes but is not limited to the following Devices:

• Baulogic B1

This Policy also covers the use of the websites operated by us or on our behalf, including but not limited to:

• Baulogic.com
• MyBaulogic.com

 

THIS POLICY SETS OUT

1.      The Types of Information we collect about you

2.        How We Use Your Data

3.        We may share your information with:

4.        Where We Store Information Collected in the EEA

5.        How We Protect Your Information

6.        How Long We Keep Your Information

7.        Your Rights

8.        Further information for EEA and UK Residents

9.        Cookies and other technologies

10.     Changes to this Privacy Notice

11.     Contact Us

Please read the policy carefully before accepting or using our products or services to understand how we use and treat your personal data.  By accepting and/or using our products and services, either for own use or resale, you acknowledge you have read and understood the policy

Baulogic or whichever of its affiliates or subsidiaries you engage with is the data controller, as this term is defined in the GDPR, the UK GDPR, or any other applicable European Economic Area data protection law (the “European Data Law”), with respect to your data we collect directly from you. We may also act as a data processor or service provider in certain circumstances.

 

1. The Types of Information we collect about you

As a precursor, we do not knowingly process sensitive personal data  (called Special Category Data in EU data law) or information about children.  We may collect location data if you use any location dependant services but we do not use this information for other purposes or to infer characteristics about you.

 

1.1 Information You Provide to Us

This refers to any information you share with us when you interact with us.

This includes details you provide by filling out forms on our websites or communicating with us via phone, email, or other means. For instance, you may share information when giving feedback on our products, registering to use our websites, registering purchases, subscribing to our services, searching for products or partners, placing orders, reporting issues with our sites or products, participating in discussion boards or social media platforms, entering competitions, promotions, or surveys, or submitting queries through our websites.

The information you provide may include your name, address, email address, phone number, employer, job title/position, financial and credit card details, personal descriptions, login credentials, and other information that may be classified as personal data either on its own or in combination with other details.

We may also request details about the products you use (whether our own or third-party products linked to ours), such as model or serial numbers. Additionally, we may collect information about any issues you report with our products or services, as well as details about related incidents or your support requirements.

Please note that you may be required to accept our Privacy Policy or End User License Agreement before configuring your device. Once you accept, we will retain a record of your agreement.

 

1.2 Information We Collect About You from using our sites

We may automatically gather information each time you visit our websites or use our mobile applications. This includes both technical data and details about your interactions during your visit.

Technical Information which might include IP Address,  login details, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

Site Visit Information: which might include URL including to/from info and date/timestamp. Pages and products viewed, response times, download errors, page interaction details

Location-based services may involve accessing one or more of the following: Coordinates of location (latitude and longitude), Identification of your country based on your IP address and public resources, Your device’s advertising identifier,

For additional information about cookies and device identifiers used on our sites, please refer to the section titled Cookies and Other Technologies below.

 

1.3 Information we receive from our products

In general, if your system is connected to an active internet connection, we will collect information about the extent, nature, and frequency of your usage as part of our support monitoring and provision of additional services. Through your use of our Devices we will collect:

• Model and serial numbers of the connected products, MAC address, versions and type of software, and your general location (e.g. latitude and longitude).
• Information about how your system is configured and how it is used.
• Third party devices you have connected to or integrated with our products.

We work closely with third parties (including, for example, service providers and / or sub-contractors in technical, hosting, payment and delivery services, advertising networks, analytics providers, and search information providers.

Our Partners (including independent Dealers that may install, service and remotely monitor and troubleshoot your Devices) should have their own privacy policies about how they use your data that they will make available to you.

 

1.4 Video surveillance use and storage

Privacy and video surveillance laws in your jurisdiction may apply to your use of our products and service). You are solely responsible for ensuring that you comply with applicable law when you use our video enabled products or services. For example, you may need to display a notice that alerts visitors to your home that you are using our products or services. Capturing, recording or sharing video or audio content that involves other people may affect their privacy rights.

Baulogic does not currently store video beyond a number of cached seconds to allow effective live streaming.  If you subscribe through Baulogic to cloud video storage on the CCTV Connect platform then we will act as a data processor enabling the video streams to this service.  The CCTV Connect service has its own privacy policy here.

If you use a third-party cloud video service not supplied or managed by Baulogic, refer to your provider for applicable information.

 

2 How We Use Your Data

2.1 Use of your data

We use information collected above:

• To enter into contract or fulfil our obligations including providing support and configuration services and device maintenance as agreed
• To notify you about changes to our products and services, and to provide you with information about products and services we feel may interest you, if you have given consent to receive marketing information from us.
• To allow you to participate in interactive features of our product and services when you choose to do so.
• To use the location of your device to provide location dependant features such as determining the sunrise/sunset times or likely temperatures where configured (eg to adjust heating/shading/lighting)
• To trigger specific actions from devices such as receiving notifications (eg when a sensor is triggered)
• To evaluate and improve our devices including supporting new product development, analysing our devices and customer base, aggregating and anonymising data, performing data analytics, and undertaking accounting, auditing and other internal functions
• To administer our sites and keep them safe and secure
• For measuring the effectiveness of marketing and deliver effective marketing to you
• To ensure our sites present the most appropriate content for you and your device

We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your privacy rights). We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

2.2 Our promotional updates and communications

Where permitted in our legitimate interest or with your consent, we will use your personal data for marketing analysis and to provide you with promotional update communications by e-mail about our products and services.

You can object to further marketing at any time by informing us at hello@baulogic.com, or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you.

 

3 We may share your information with:

3.1  We may share your information with:

• Our corporate group, including subsidiaries, affiliates, and our parent company and its subsidiaries, as they assist in processing personal data under this policy. If any of these entities use your information for direct marketing, we will only transfer it with your consent.
• Third-party service providers, who process personal data on our behalf in accordance with our instructions and applicable laws (such as European Data Law and California privacy laws, where relevant). These providers support our website services, data hosting, order fulfillment, communication distribution, marketing management, feedback collection, IT support, and professional advisory services (such as legal, tax, and technical consultants). We ensure that these organizations—including suppliers, agents, subcontractors, and other affiliates—only use your information as needed to perform their services.
• Authorised Partners, who sell, install, or service our products.
• Analytics and search engine providers, who help enhance and optimize our website, in compliance with our cookie policy (without identifying you personally).
• Payment processors, who handle secure payment transactions.

 

3.2  We may disclose your personal data in the following situations:

• Business transactions – If we sell or acquire a business or assets, we may share your data with prospective buyers or sellers under the terms of this policy.
• Legal obligations – If required by law, we may disclose your data to comply with legal requirements, enforce our terms, or protect our customers’ rights, property, and safety. This may include sharing information with organizations for fraud prevention, credit risk reduction, and cybercrime prevention (with your consent where required by law).
• Public and employee safety – To protect the safety of users, employees, and the public, as well as their property.
• Audits – If disclosure is necessary to comply with an audit.

We only share personal data when necessary to fulfill a legitimate purpose. We do not sell personal data, including yours, for monetary gain.

 

4 Where We Store Information Collected in the EEA

If we collect data within the United Kingdom or the European Economic Area (“EEA/UK”), it may be transferred to and stored in locations outside these regions, including the United States, where data protection laws may differ from European Data Law.

When we transfer your data from within the EEA/UK to a country outside these regions, we take all necessary steps to implement appropriate safeguards. This includes relying on recognized legal adequacy mechanisms to ensure your data is handled securely and in line with this Policy.

We may transfer your personal data outside the EEA/UK for the following reasons:

• Storage purposes
• To provide goods or services, including order fulfillment, payment processing, and customer support, as part of our contract with you
• Legal compliance, where we are required to do so
• Business operations, when necessary for the functioning of our company group, provided that these interests do not outweigh your rights

 

5 How We Protect Your Information

We store all information you provide on secure servers. Payment transactions are encrypted using SSL technology for added security. If you have been given or have chosen a password to access certain parts of our website, it is your responsibility to keep it confidential. Please do not share your password with anyone.

While we take commercially reasonable measures to safeguard your personal data, it’s important to note that transmitting information over the internet is never entirely secure. Any data transmission is done at your own risk, and we cannot guarantee absolute security. We are not liable for any damages, losses, or consequences resulting from the disclosure of your personal information. However, once we receive your data, we implement security measures and procedures to prevent unauthorized access.

Additionally, our website may contain links to external sites. We do not control the content or privacy practices of these third-party sites, and your use of them is at your own risk.

 

6  How Long We Keep Your Information

We retain your personal data for as long as you maintain an account with us and for a reasonable period thereafter. This allows us to fulfill our contractual obligations, provide requested services, and address any potential issues or legal matters as required by law.

Beyond this period, we may retain de-identified and aggregated data for research and service improvement purposes. This information cannot be traced back to you.

Baulogic reserves the right to deactivate or delete inactive accounts.

 

7 Your Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

• Request a copy of the personal data we hold about you
• Request correction or deletion of your personal data
• Request restriction of how we process your personal data (e.g., while concerns about accuracy are being verified)
• Object to further processing of your data, including for marketing purposes (see ‘Our
• Promotional Updates and Communications’ section)
• Request that your personal data be transferred to a third party

 

7.1 Right to Withdraw Consent

If we process your data based on your consent, you have the right to withdraw that consent at any time without penalty. You can do this by contacting us or adjusting your marketing preferences as outlined in the ‘Our Promotional Updates and Communications’ section.

Once we verify your request and identity, we will either provide access to or delete your data, unless legal exceptions apply. For example, we may deny a deletion request if the data is necessary to complete a transaction, provide a requested service, or fulfill contractual obligations.

To exercise any of the above rights, please contact us using the details provided at the end of this Policy.

If we are unable to resolve your request or concern to your satisfaction, you may contact your local data protection authority.

Rest assured, we do not sell or rent your personal data to third parties.

 

8 Further information for EEA and UK Residents

If you reside in the European Economic Area (EEA) or the United Kingdom, please review the following additional details regarding your data protection rights.

 

8.1 Legal Basis for Processing

We process your personal data only under the following conditions:

• With your consent – For instance, we may ask for your permission to send you marketing communications.
• To fulfill our contractual obligations – This includes processing payments and delivering the products or services you have requested.
• For legitimate business interests – We may use your data to communicate updates about our products and services, ensure our devices function as intended, and enhance the security, performance, and reliability of our offerings.

 

8.2 Your Rights

As an EEA or UK resident, you are entitled to certain legal rights regarding your personal data. You can access, review, update, or delete your information by following the instructions outlined in the Your Rights section above.

 

9  Cookies and other technologies

 

9.1 How we use Cookies

When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your ‘session’ on our website these cookies help us to deliver the correct information and ensure you only have to enter required information once, thereby improving your browsing experience.

We also use web analytics to understand how many people have visited our website, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. All data accrued cannot be used to identify personal information and merely gives us a general idea of how our website performs.

This overview of the type of cookies we use is based on categories outlined by the International Chamber of Commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.

Category 1: strictly necessary cookies – These cookies are necessary for the website to function. By disabling these cookies, some aspects of a website will either not work, or not work properly, such as secure logins, location services, and e-commerce functionality.

Category 2: performance cookies – These cookies gather information to help improve the day to day performance of a website. By analysing data collected we can enhance popular pages, fix bugs and error messages etc. All data is based on totals and averages and is strictly anonymous. For example we use Google Analytics, which creates several first-party cookies. The data that Google collects is kept strictly private and confidential and won’t be shared with anyone else. We don’t feel that Google Analytics is a breach of privacy as we are merely aggregating the data survey. The information that is collected is used to understand website trends and performance.

Category 3: functionality cookies – These are cookies which provide a ‘memory’ for the website, this enables the website to remember any personal choices you make (for example, your username, language or geographic location). A website may provide local weather reports, traffic updates and other similar localised information. These cookies are also used to remember changes you may make to text sizes, fonts and other customisable elements of the website. The information these cookies collect may be made anonymous and can’t track activity on other websites.

Category 4: targeting cookies or advertising cookies – We nurture the use of social media websites and believe sharing is a key part of how people access new information. Social media networks are a popular way of doing this. To enable people to share information via popular social media, our website may have functionality allowing this type of activity.

The owners of social media websites may place cookies on users’ devices and they will have their own cookie policies. We have no control over these companies’ cookies policies.

 

9.2           How to turn off cookies

Most web browsers enable you to decline or block cookies (check the “Help” or “Settings” menus of your browser to learn more). It is your right to decline cookies however doing so may disable certain features within our website(s) and compromise your experience.

 

10 Changes to this Privacy Notice

We reserve the right to and may change this Privacy Notice on occasion where required. In some circumstances we may instruct users of updates to our Notice via a notification. Our latest Privacy Notice will be available on our website(s) and should be reviewed for the avoidance of doubt.

 

11 Contact Us

If your require additional information about our Data Protection Officer, the specific roles of any data controllers or processors and/or you have any questions about this Privacy Notice, please email us at privacy@baulogic.com, or in writing to:

The Data Protection Officer
Baulogic Holdings Ltd.
90 High Holborn, London, WC1V 6LJ